by Mary Cantando, Founder of The Woman’s Advantage, Guest Contributor
It is so much easier (and less expensive) to hold onto existing customers then it is to gain new ones. So one of your top business goals should be to keep your customers happy.
Here are five ways you can stand out in their eyes.
Five Ways to Stand Out in the Eyes of Your Customers
1. Underpromise and overdeliver.
Everybody says this, but so few really do it. What else can you do for your clients that they are not expecting? Do it. Today.
2. Be credible.
Establishing trust from the get go is the best way to keep customers from considering your competitors.
3. Promote customers’ businesses.
By helping them gain new customers, you ensure you will have a customer for life.
4. Do things for the customer’s convenience rather than yours.
The easier you can make it for your customer to do business with you, the more business you will have.
5. Send an invoice with a “no charge” listed.